Skip to content

An older man with gray hair wearing a blue shirt and dark blazer sits against a plain white background with a "BT+" logo in the top right corner.
Build and Monitor Empathy
Alan Alda emphasizes that empathy, while a vital communication tool, requires practice to maintain; he suggests exercises that enhance social perception and emotional awareness to keep one’s “empathy thermometer” active and prevent emotional overwhelm.
An older man with gray hair wearing a dark blazer and blue shirt speaks in front of a plain white background with a "B T+" logo in the upper right corner.
Empathy 101
In a competitive American professional culture that often prioritizes ambition over empathy, the skill of empathetic listening is crucial for effective communication, fostering genuine connections, and ensuring that your message resonates with your audience.
A woman with curly brown hair in a teal blouse gestures with both hands against a plain white background with a "B T+" logo in the top right corner.
Four Steps for Creating Great Conversations
In her video lesson, Michelle Tillis Lederman shares strategies for fostering meaningful connections in conversations, including asking open-ended questions, practicing active listening, identifying common interests, and gracefully exiting while maintaining positive energy.
A woman with long brown hair wearing a purple jacket sits in front of a white background with a "BT+" logo in the top right corner.
Punch Above Your Weight Class with the Power Compliment
Entrepreneur Nathalie Molina Niño introduces the “power compliment” technique, which helps individuals navigate relationships with influential figures by shifting the power dynamic and establishing mutual respect through thoughtful compliments that highlight one’s expertise.
A woman with straight brown hair wears a purple jacket and sits against a plain white background with a "BT+" logo in the top right corner.
Make Better Connections
Psychologists refer to “mirroring,” the subconscious imitation of gestures and speech, as a way to foster connections and collaboration, and entrepreneur Nathalie Molina Niño emphasizes its importance in adapting communication styles to enhance relationships and ensure mutual understanding.
A woman in glasses and a pink top gestures with her right hand. There is a black "B T +" logo in the top right corner on a plain white background.
Addressing Tension Remotely
In her video, workplace expert Amy Gallo emphasizes the importance of providing verbal cues and addressing misunderstandings promptly in remote settings to enhance communication, reduce tension, and preserve relationships.
A woman with short curly hair and glasses, wearing a coral top and necklace, gestures with her hands while speaking in front of a plain white background.
Navigating Difficult Conversations
In this video lesson, workplace expert Amy Gallo offers strategies for preparing and initiating difficult conversations effectively, emphasizing mental readiness, strategic planning, and logistical considerations to foster collaboration and learning, even when discussions don’t go as planned.
A woman with short curly hair and glasses, wearing a coral top, gestures with her hands while speaking in front of a plain white background with a "B T +" logo.
Archetypes of Difficult People (The Exhaustors)
In her video lesson, workplace expert Amy Gallo explores how to effectively coexist with difficult coworkers—such as biased individuals, pessimists, victims, and passive-aggressive peers—by fostering psychological safety and encouraging open communication.
A woman with short curly hair and glasses, wearing a pink top, gestures with her hand pinched, standing in front of a plain white background with a "B T +" logo in the corner.
Archetypes of Difficult People (The Egoists)
In her video lesson, workplace expert Amy Gallo identifies ego-driven archetypes like the Insecure Boss, Tormentor, Know-It-All, and Political Operator, offering strategies to navigate these challenges by fostering security, open communication, and collaboration to enhance workplace relationships and productivity.
Woman with curly hair and glasses wearing a pink top speaks and gestures with her hands; BT+ logo in the top right corner.
Getting Along at Work
In this video lesson, workplace expert Amy Gallo discusses common challenges with difficult colleagues and provides strategies for improving interactions with them, highlighting that while we can choose many aspects of our lives, coworkers are often beyond our control.
A man in a dark shirt gestures with his hands while speaking, against a plain white background with a "BT+" logo in the top right corner.
Talking to Others
Psychologist Ethan Kross emphasizes that while venting can satisfy emotional needs, it’s crucial to also seek cognitive support by sharing your thoughts with trusted advisors who can help you reframe your experiences and find solutions to move past stress.
A person in a blue button-up shirt gestures with their hands while looking at the camera. The BT+ logo is visible in the top right corner on a plain background.
Make People Feel Seen
Restauranteur Will Guidara emphasizes the importance of “one size fits one” hospitality, encouraging businesses to embrace individual uniqueness by creating tailored experiences that foster meaningful relationships and elevate customer satisfaction through intentional service.
A man in a blue button-up shirt gestures with both hands while speaking, with a "B T +" logo in the top right corner.
The Secrets of Unreasonable Hospitality
In a video lesson, restaurateur Will Guidara emphasizes that prioritizing relationships alongside products and empowering employees to make customers feel valued can give businesses a significant competitive edge in the hospitality industry.
A man with curly hair wearing a light blue shirt and gray vest sits against a white background with the BT+ logo in the top right corner.
Emotions
In this video lesson, marketing professor Jonah Berger explains that effective storytelling hinges on emotional engagement, particularly through relatable failures and uncertainty, which keep audiences invested and eager to discover what happens next.
A man with curly hair wearing a light blue shirt and beige vest speaks in front of a plain white background with a "BT+" logo in the top right corner.
Similarity and Difference
Marketing professor Jonah Berger explains that employees often adopt the linguistic norms of their peers, which can predict retention and success in the workplace, suggesting that using similar language fosters connections and enhances organizational fit.
An older man with a white beard and glasses wears a gray jacket and light blue shirt, seated against a plain white background with a "BT+" logo in the corner.
Follow Rapoport’s Rules
Constructive criticism often falls short in practice, but Daniel C. Dennett offers rules for intelligent dissent that emphasize clarity, acknowledgment of the target’s ideas, and agreement on shared points before presenting any criticism to foster a more respectful dialogue.
A man with short curly hair wearing a black shirt sits against a white background with a "BT+" logo in the top right corner.
Manage Conflict
Avoiding conflict can lead to greater issues later, so leaders should address disputes promptly, ensuring all parties feel heard, while also sharing the emotional labor of conflict management to foster a smoother organizational environment.
A woman with long blonde hair wearing a sleeveless navy top gestures with her hands while speaking; a "B T +" logo is in the upper right corner.
Three Strategies for Improving Your Charisma
Charisma, once seen as a divine gift, is now recognized as a learnable skill that involves being present, empathetic, self-confident, and attuned to others’ needs, as explained by Emma Seppala from Stanford’s Center for Compassion.
Middle-aged man in a suit and tie facing the camera, with a neutral expression; BT+ logo in the top right corner on a plain white background.
Tell Purposeful Stories
Peter Guber emphasizes that success in business hinges on crafting compelling stories that engage and motivate audiences, offering strategies to emotionally connect with partners, shareholders, customers, and employees for impactful communication.
A grid with four sections: a grayscale man’s portrait, green ovals, a head silhouette with a triangle inside, and a grayscale woman’s portrait.
Class
Be Authentic
This class features insights from Salman Rushdie, Annie Duke, and Matt Dixon on authenticity, confidence, and effective communication, emphasizing lifelong growth, the importance of embracing uncertainty, building trust in client relationships, and navigating crises with clarity to enhance leadership skills.
A person with short, partially pink hair and a blue outfit gestures with both hands while speaking, sitting against a plain white background with a "BT+" logo in the corner.
Let Your Audience Know They’re Not Alone
Lisa Lampanelli’s career in stand-up comedy reveals guiding principles for connecting with any audience, emphasizing the importance of servant leadership, impactful storytelling, authenticity, and finding your unique voice through personal experiences and passions.