Mastering Relationships at Work
Getting Along at Work
In this video lesson, workplace expert Amy Gallo discusses common challenges with difficult colleagues and provides strategies for improving interactions with them, highlighting that while we can choose many aspects of our lives, coworkers are often beyond our control.
Why Workplace Relationships Matter
Feeling connected at work enhances job satisfaction and well-being, as positive relationships boost productivity and creativity, while negative interactions can harm cognitive functioning; thus, nurturing collegial ties through support and open communication is essential for a healthy workplace.
Archetypes of Difficult People (The Egoists)
In her video lesson, workplace expert Amy Gallo identifies ego-driven archetypes like the Insecure Boss, Tormentor, Know-It-All, and Political Operator, offering strategies to navigate these challenges by fostering security, open communication, and collaboration to enhance workplace relationships and productivity.
Archetypes of Difficult People (The Exhaustors)
In her video lesson, workplace expert Amy Gallo explores how to effectively coexist with difficult coworkers—such as biased individuals, pessimists, victims, and passive-aggressive peers—by fostering psychological safety and encouraging open communication.
Navigating Difficult Conversations
In this video lesson, workplace expert Amy Gallo offers strategies for preparing and initiating difficult conversations effectively, emphasizing mental readiness, strategic planning, and logistical considerations to foster collaboration and learning, even when discussions don't go as planned.
Managing Your Emotions During Conflict
Philosopher Friedrich Nietzsche and workplace expert Amy Gallo emphasize that self-awareness and mindfulness are crucial for managing emotions during conflict, helping individuals regain control over their reactions and improve relationships by reframing narratives and practicing non-reactivity.
Nine Principles for Success (Principles 1-3)
In her video lesson, workplace expert Amy Gallo shares three principles for resolving conflicts: define your goals, focus on what you can control, and experiment with different approaches to find what works best in diverse workplace dynamics.
Nine Principles for Success (Principles 4-6)
Workplace expert Amy Gallo addresses the challenges of negativity in the workplace, emphasizing the importance of recognizing biases, avoiding harmful gossip, and fostering a collaborative mindset to enhance psychological safety and camaraderie among colleagues.
Nine Principles for Success (Principles 7-9)
In her video lesson, workplace expert Amy Gallo emphasizes the importance of empathy and self-awareness in resolving conflicts by encouraging individuals to challenge their perspectives and consider the experiences and pressures of their colleagues.
Disagreeing with a Purpose
Workplace expert Amy Gallo emphasizes that embracing and normalizing disagreement can foster innovation, strengthen relationships, and create a more inclusive environment, urging colleagues to express differing opinions productively rather than avoiding discomfort.
Addressing Tension Remotely
In her video, workplace expert Amy Gallo emphasizes the importance of providing verbal cues and addressing misunderstandings promptly in remote settings to enhance communication, reduce tension, and preserve relationships.
Positive work relationships, as Amy Gallo emphasizes, are not only nice to have but also crucial for performance, creativity, and well-being. By prioritizing empathy and upfront communication, Gallo’s principles for managing tough conversations and engaging with difficult colleagues can help everyone create more generative, amiable professional communities.
Learning Objectives
- Address unhealthy patterns of behavior and foster healthy work relationships.
- Navigate and learn from difficult conversations.
- Increase self-control and self-awareness during conflicts.
- Disagree productively.
- Communicate effectively in remote work environments.