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Present Feedback on a Silver Platter (A 4-Part Model)
To ensure your advice is effective, follow Michelle Lederman’s four-part model: Ask open-ended questions, elaborate with supportive information, empower the recipient to suggest next steps, and collaborate to build trust, all while focusing on positive emotional engagement.
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Interrogate Ideas
Effective brainstorming in business innovation requires a two-phase approach: an expansive, criticism-free brainstorming session followed by “agitated inquiry,” where diverse perspectives challenge ideas through structured debate to ensure sound decision-making and prevent groupthink.
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Getting Professional Feedback
Sylvia Ann Hewlett highlights that unvarnished feedback from senior leaders often lacks diversity, disadvantaging young women and people of color, and suggests that professionals take ownership of the feedback process by encouraging open communication and clarifying their needs.
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Embody Executive Presence
Effective leaders demonstrate self-awareness, credibility, and integrity, which not only enhance their persuasive abilities and business growth but also significantly influence the trust others place in them, as noted by economist Sylvia Ann Hewlett.
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Education Never Stops
Overconfidence often affects the most skilled individuals, making it crucial to remain humble, seek feedback, avoid complacency, stay curious, and continually challenge oneself, as illustrated by Sherlock Holmes’ reliance on Watson, as discussed by Maria Konnikova in her lesson.
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Normalize Feedback
Restaurateur Will Guidara emphasizes the importance of balancing praise and constructive criticism to cultivate a culture of growth and excellence, sharing five essential rules for providing and receiving feedback effectively.
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Sensitivity Factors
Sheila Heen explains that our emotional baseline significantly influences how we perceive and respond to feedback, highlighting the importance of understanding our emotional profiles to effectively utilize feedback in personal growth.
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Take Three Steps Back
Effective team leadership requires understanding and addressing personality differences to prevent conflict, as highlighted by Sheila Heen in her video lesson, where she shares strategies for improving communication and relationships among team members facing friction.
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Don’t Switchtrack
Sheila Heen explains in her video lesson that the source of feedback can influence our reactions, and emphasizes the importance of distinguishing between the feedback itself and our responses to the person delivering it to maintain focus on the message.
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Seeing Your Blind Spots
Sheila Heen’s video lesson emphasizes the importance of recognizing our own blind spots in communication, particularly how our facial expressions, body language, and tone may be misinterpreted by others, which can significantly impact workplace relationships.
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Interpreting Feedback
In this video lesson, Heen highlights common mistakes in receiving feedback, emphasizing the importance of seeking clarification on its origins and implications, while encouraging a balanced approach to feedback by recognizing both flaws and valuable insights.
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The Three Types of Feedback
In this video lesson, Heen discusses three vital types of feedback for leaders: appreciation, coaching, and evaluation, emphasizing that while evaluation is often the most noticeable, appreciation is crucial for motivating and improving team performance.
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Understanding the 3 Reaction Triggers
In her video lesson, Sheila Heen emphasizes that improving interpersonal relationships starts with self-reflection, offering tools to identify reaction triggers—truth, relationship, and identity—that can help navigate feedback and enhance interactions.
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Why We Love and Hate Feedback
In her video lesson, Sheila Heen explores how to effectively process performance feedback, emphasizing the importance of overcoming our conflicting responses to improve and grow within an organization.
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The Science of Receiving Feedback
Sheila Heen, a Founder and Partner at Triad Consulting Group, emphasizes that feedback should empower growth and optimal performance, rather than devolving into a contest of wills.
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Understand How Others See You with 360 Feedback
Hearing your recorded voice can feel strange, much like receiving feedback on your leadership; to foster personal growth, it’s essential to gather honest insights from others, ideally with the guidance of a coach, to align your intentions with your impact.
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Keep Yourself and Your Team Calm Under Pressure
In this video lesson, former fighter pilot Guy Snodgrass shares strategies for maintaining composure under pressure, emphasizing that calmness fosters a steady environment, enhances decision-making, and encourages effective communication within teams facing adversity.
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Open Yourself Up to Feedback
Guy Snodgrass emphasizes the importance of actively seeking targeted feedback on strengths and weaknesses to foster growth and improve performance, encouraging professionals to embrace constructive criticism as a means to meet standards and enhance organizational culture.
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Key Ingredients of a Strong Corporate Culture
Forbes highlights that companies with strong cultures can achieve 4x revenue growth, and Executive Advisor Tiffani Bova emphasizes that trusted leadership, cross-functional collaboration, and diversity of thought are essential for fostering an engaging work environment that benefits both employees and customers.
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Helping Employees Adapt with Technology
As AI integration in the workplace raises concerns about job displacement, Executive Advisor Tiffani Bova emphasizes the importance of embracing technology through reskilling, efficient processes, and employee involvement to enhance productivity and creativity.
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Designing Cross-Functional Metrics
When employers seek feedback on work satisfaction but fail to act on it, they risk damaging trust and worsening job satisfaction, highlighting the importance of integrating employee experience (EX) and customer experience (CX) metrics to address critical pain points effectively.
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The Benefits of Seeking Advice
Asking colleagues or mentors for advice not only boosts their ego but also enhances your own perceived competence, as research shows that those who seek guidance are viewed as more intelligent and capable.
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Navigate the Journey Toward Finding Your Authentic Voice
Salman Rushdie emphasizes that to become your best self, embrace lifelong growth through experience and constructive criticism, protect your creative work until it’s ready for feedback, and maintain your unique voice while building confidence despite differing tastes.