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Invest in the Power of Language
Will Guidara emphasizes the importance of articulating core values through collaborative language, as demonstrated by Eleven Madison Park’s staff, who identified four key values—hospitality, excellence, education, and passion—to shape a cohesive organizational culture.
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How to Lead with Generosity and Purpose
Restaurateur Will Guidara emphasizes that extending hospitality to employees, alongside customers, fosters a culture of shared values and purposeful communication, ultimately enabling staff to feel valued and perform at their best.
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Sell Your AI Project With a Value-Driven Pitch
Machine-learning consultant Eric King cautions against exaggerating AI’s capabilities, while predictive AI expert Eric Siegel emphasizes that successful AI pitches should prioritize concrete business value, focus on deployment goals, and engage stakeholders through impactful demonstrations rather than just technology details.
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Look Past AI Hype
Generative AI tools like ChatGPT are currently in a boom phase, but predictive analytics expert Eric Siegel warns that mismanaged expectations could lead to another “AI winter,” emphasizing the need for healthy skepticism and a focus on concrete value in AI projects.
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Address Bias in Predictive AI
Predictive analytics expert Eric Siegel highlights that algorithms, often trained on flawed human data, can perpetuate biases, influencing critical decisions like resource access, and emphasizes the need for awareness and responsible practices to mitigate these social justice risks.
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Create More Value for Your Business With Predictive Lift
The quote “There are lies, damn lies, and statistics” highlights how data manipulation can mislead, particularly in machine learning, where predictive expert Eric Siegel argues that “lift” is a more effective metric than accuracy for evaluating model performance.
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Six Steps for Successful Deployment
Predictive analytics expert Eric Siegel emphasizes that successful machine learning projects require a strong foundation in business goals and collaboration between data scientists and stakeholders, advocating for his bizML framework to ensure effective deployment and continuous model improvement.
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Why ML Projects Fail (and What You Can Do About It)
Predictive analytics expert Eric Siegel emphasizes that successful machine learning projects require alignment between business stakeholders and data scientists, urging both sides to bridge their knowledge gaps to enhance project deployment and operational improvements.
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Power Your Business With Predictive Models
Machine learning, a branch of artificial intelligence, transforms raw data into predictive models that drive business decisions, exemplified by UPS’s use of predictive analytics to optimize delivery routes, saving $350 million annually and reducing emissions.
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How to Launch Machine Learning Projects
Despite the current excitement around generative AI, Eric Siegel highlights that machine learning has been effectively utilized in business since the mid-80s, emphasizing the importance of aligning technology with business goals to enhance efficiency and customer experience.
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Generative AI vs. Predictive AI
Generative AI is impressive but overhyped, as experts like Eric Siegel argue that its tendency to hallucinate makes predictive AI a more reliable choice for automating large-scale operations.
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Lessons Learned from Pope Francis
Charlene Li highlights Pope Francis as a model of engaged leadership, using social media to connect with ordinary Catholics and embodying confidence, humility, and a genuine desire to serve, encouraging leaders to bridge power gaps and engage authentically with their audiences.
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Engage to Transform
Engaging stakeholders through two-way dialogue is crucial for effective leadership, as demonstrated by a CEO who used Twitter for public interaction, highlighting transparency while also necessitating careful planning to avoid potential PR pitfalls.
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Share to Shape
Broadcasting information often neglects audience needs, while effective sharing involves listening and aligning with common goals, as demonstrated by Cisco leaders who use technology to foster relationships and communicate authentically.
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Listen at Scale
Charlene Li emphasizes the importance of strategically using social media and big data to listen to key audiences in real-time, while also cautioning against the risks of overwhelming information, and suggests focusing on trusted filters to enhance communication and innovation.
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An Introduction to Engaged Leadership
Charlene Li defines an engaged leader in the 21st century as someone who effectively utilizes digital and social media to foster relationships that align with their top priorities, emphasizing the importance of listening, sharing, and engaging to achieve key objectives.
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How Great Leaders Listen, Share, and Engage
Charlene Li emphasizes that instead of mastering specific social media tools, leaders should prioritize engaging their audience through strategic listening, informed priority-setting, and effective communication, as social media platforms will continue to evolve.
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Giving
Arianna Huffington advocates for celebrating go-givers alongside go-getters, emphasizing that incorporating small acts of giving into our lives can enhance our health and well-being while fostering community support and mindful leadership.
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Wonder
Arianna Huffington emphasizes the importance of rediscovering wonder in our lives through Presence and Storytelling, encouraging us to be present in the moment and connect with others by sharing and learning from our narratives.
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Wisdom
Arianna Huffington emphasizes the importance of auditing our lives for wisdom, promoting deep sleep for better decision-making, and communicating thoughtfully while letting go of energy-draining elements to connect with our inner intuition and creativity.
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Well-being
Arianna Huffington emphasizes that well-being encompasses more than enjoyment, advocating for practices like getting 7-8 hours of sleep, walking during conversations, and incorporating mindfulness and meditation to enhance competence, mood, and overall life quality.
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Redefining Success
Huffington argues that true success requires a third metric—well-being, wisdom, wonder, and giving—beyond the traditional measures of money and power, as relying solely on the latter can lead to burnout and imbalance in life.
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Rethinking Achievement in a Burnout Culture
Arianna Huffington argues that true success should encompass well-being, wisdom, wonder, and giving, rather than just wealth and power, challenging the notion that sacrificing happiness and working excessively defines achievement.
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Develop an Action Plan
Kenji Yoshino’s research highlights the inadequacy of many diversity initiatives since the 1960s, proposing a three-step framework—diagnose, analyze, and act—to effectively address identity covering in workplaces and foster genuine inclusion.
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Narrow the Gap Between Stated Values and Lived Values
Kenji Yoshino’s research highlights the gap between organizations’ stated and lived inclusion values, urging leaders to engage in meaningful dialogue with employees to align practices with core values and address any discrepancies.
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Unify Employee Affinity Groups
Kenji Yoshino discusses Robert Putnam’s bonding and bridging capital, emphasizing that while bonding capital unites individuals within groups, bridging capital fosters connections across diverse groups, advocating for combined bonding and bridging activities to prevent isolation in organizations.
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Accept the Symbolic Role of Leadership
Kenji Yoshino’s research highlights that covering demands from leaders significantly diminish employee commitment and engagement, emphasizing the need for leaders to actively support diversity initiatives to fully harness their workforce’s talents.
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Explore Covering In-depth
Covering, the tendency to downplay stigmatized aspects of identity, affects individuals across various groups, particularly minorities, and understanding its four axes—appearance, affiliation, advocacy, and association—can enhance inclusivity and bridge-building in the workplace.
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Understand the Concept of Covering
Sociologist Erving Goffman introduced “covering” in 1963 to describe efforts by individuals with stigmatized identities to downplay their stigma, a concept later expanded by Kenji Yoshino, who found that everyone, including straight white men, engages in covering, fostering solidarity through shared experiences.
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Support Human Flourishing in the Workplace
As workplaces evolve into total institutions that demand more of individuals, leaders must prioritize authenticity and support human flourishing, as 61% of employees report covering, which significantly harms their sense of self.