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Technology & Innovation

Cab Driving for Executives

Could business executives learn from the test that London taxi drivers take? Stephen Adshead writes that the process teaches conflict management and the benefit of humility.

All London taxi drivers spend two to four years studying the shortest route between all roads within a six mile radius of Charing Cross before taking a test and receiving their license. But in a unique way, drivers are also taught conflict management, in particular the benefit of humility. “Drivers are encouraged, over time and whatever the provocation, to be humble before the Examiner; those who repeatedly lose their cool are judged to be dangerous and a risk when dealing with possible theft, assault and worse,” writes Stephen Adshead.


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