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Practice Inclusive Hiring
In this video lesson, inclusion specialist Ruchika Malhotra outlines strategies for standardizing interview processes to enhance inclusivity, including anonymizing resumes, leveling expectations, reducing affinity bias, and customizing questions for diverse candidates.
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Broaden Your Recruitment Efforts
To create a more inclusive work environment, organizations should prioritize hiring for “culture add” by diversifying their candidate pool, rethinking job listings to attract underrepresented demographics, and ensuring at least 50% of candidates are non-male and non-white.
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Deliver Unbiased Feedback
In this video lesson, inclusion specialist Ruchika Malhotra emphasizes the importance of delivering clear, actionable feedback to women of color by using the Situation-Behavior-Impact (SBI) framework to focus on substance rather than vague comments about style.
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Create Equal Opportunities
In this video lesson, inclusion strategist Ruchika Malhotra highlights the unfair distribution of “office housework,” which disproportionately burdens women and people of color, and offers strategies for ensuring a fairer division of tasks to support career advancement.
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Key Concepts for Understanding the Experiences of Marginalized Groups
In this video lesson, inclusion strategist Ruchika Malhotra explores how intersecting marginalized identities can compound workplace challenges, emphasizing the need for inclusive cultures to support women of color, who often face both hypervisibility and invisibility, and are frequently underestimated in their career progression.
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Address the Root Causes of Distraction in the Workplace
Many individuals experience frustration with workplace technology, but author Nir Eyal argues that the real issue lies in workplace culture, emphasizing the need for psychological safety, employee forums, and modeling focus-friendly behaviors to foster a healthier, more productive environment.
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Cultural Approaches to Creating an Organization with High EI
In a competitive business landscape, prioritizing employees’ emotional well-being and relationships, as advocated by psychologist Daniel Goleman, can lead to long-term success, with leaders fostering a high emotional intelligence environment through clear expectations and genuine care.
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Key Ingredients of a Strong Corporate Culture
Forbes highlights that companies with strong cultures can achieve 4x revenue growth, and Executive Advisor Tiffani Bova emphasizes that trusted leadership, cross-functional collaboration, and diversity of thought are essential for fostering an engaging work environment that benefits both employees and customers.
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Helping Employees Adapt with Technology
As AI integration in the workplace raises concerns about job displacement, Executive Advisor Tiffani Bova emphasizes the importance of embracing technology through reskilling, efficient processes, and employee involvement to enhance productivity and creativity.
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Designing Cross-Functional Metrics
When employers seek feedback on work satisfaction but fail to act on it, they risk damaging trust and worsening job satisfaction, highlighting the importance of integrating employee experience (EX) and customer experience (CX) metrics to address critical pain points effectively.
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Grow Your Business with the Experience Mindset
Gallup’s 2022 findings reveal that 50% of the workforce is “quiet quitting,” indicating widespread employee dissatisfaction, but Executive Advisor Tiffani Bova suggests that leaders can address this by treating employees as top stakeholders and prioritizing their needs for long-term success.
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Two Ways Organizations Can Support Trauma Survivors at Work 
Instead of mundane morning interactions, psychiatrist Bessel van der Kolk suggests that offices should engage in joyful group activities like dance parties to foster camaraderie and support, especially for colleagues healing from trauma, while empowering employees and cultivating community.
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Lean into Patience
Gary Vaynerchuk emphasizes that just as ripened fruit is more enjoyable, a patient approach in business—rewarding long-term achievements and measuring metrics over months or years—can lead to better results, while fear of failure should be eradicated to foster growth.
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The 4 Cardinal Rules of Firing
Jim Peters emphasizes that firing should never be easy, as it requires care and empathy; Professor Suzy Welch outlines key strategies for ethical terminations, including addressing performance issues early, preserving dignity, offering support for future steps, and providing a fair severance package.
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How Not to Go Wrong with Hiring
In her video lesson, Professor Suzy Welch outlines a structured hiring approach to combat biases and improve candidate assessment by identifying common pitfalls, such as Nice Guy and Fangirl Syndromes, while recommending practices like collaborative decision-making and focused questioning.
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Avoiding One-Size-Fits-All Employee Management
Professor Suzy Welch emphasizes the importance of recognizing and supporting star employees to prevent resignations, while also addressing the challenges posed by different employee types—The Departed, The Headache, and The Heartache—to foster team success and maintain respect.
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Keep Teams on Track with Tools for Aligning Individuals
Retired four-star general Stanley McChrystal discusses fostering shared consciousness and team-based performance incentives to align individuals with organizational goals, emphasizing transparency to prevent rogue behavior and encouraging collective success over individual achievements.