Christie Hefner says problems occur when you aren’t direct with employees.

Hefner:    I think our common mistake is to hire the resume and while, you know, certainly what people’s background is relevant to whether or not they can do the job that you’re looking to fill.  It’s only one factor that’s relevant.  You’re really hiring the person.  And the more you can ascertain, you know, how that person thinks, how they manage, how they communicate, whether they have demonstrated the ability to learn new things.  I think those are really, really important skills.