When the truth is just around the corner … what’s your posture?
When your organization has a chance to see itself as its customers do, do your leaders crowd around, trying to glean every insight they can about the story and your future, or do they prefer the status quo?
There are more mirrors available than ever. Sometimes, though, what’s missing is the willingness to take a look.
How many schools make changes in their day-to-day learning and teaching practices based on actively-solicited feedback from students? Not many.
Is it because we don’t really want to know? Or because we don’t know what to do with the information that we’d receive? Or we don’t think that students have anything to tell us? Or … ?