March 20, 2013

Meet the New Boss: Your Customer

Why did you start a business? To pursue your passion? To make money? That’s all fine, but your passion will go unrealized and you’ll never get rich if you’re unable to serve your customer better than your competitor.

As CEO at Procter & Gamble, A.G. Lafley had this realization, and he acted on it. “I pretty much turned the organization chart upside down,” he tells Big Think, “and put myself at the bottom and put the customer at the top.”

Watch the video here:

Image courtesy of Shutterstock.

a computer generated image of a human brain.

Thinking

The great free will debate featuring Michio Kaku and Steven Pinker

Who — or what — really controls your mind?

Building destroyed by the Halifax Explosion. Library of Congress Prints and Photographs Division Washington, D.C.

The Past

The largest accidental explosion of all time

More than a century ago, Halifax suffered an accidental blast one-fifth the size of the atomic bomb dropped on Hiroshima.

a collage of photos of a man with a hat and a book.

High Culture

6 great books with wildly unreliable narrators

Dive into the twisted truths and concealed realities told by literature’s most unreliable narrators.

a group of five matches on a pink background.

The Well

Signs you’re burned out — and how to bounce back

If you don’t feel better after the weekend, the “burnout paradox” could explain why.

▸

7 min

—

with

Laurie Santos

Starts With A Bang

The trick to instantly identifying JWST images

If you can identify a foreground star, the spike patterns are a dead giveaway as to whether it’s a JWST image or any other observatory.

Up Next

No, Google Glass Won’t Create Cyborg Nation

Just a few weeks ago, it seemed like Google Glass was the new “It” technology – a technology so cool that it was suddenly socially acceptable to show up with these […]