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Compromise is not always a good thing. You might have an idea on how we should do something, and I might have an idea. Should we just pick the middle point, and say that’s the way. Sometimes you have to like really sit in this discomfort, and sit there even though you’re in a bad position because you haven’t picked one or the other, and you’ll find a third way through. In some of the best ideas co-creating or finding that third way through. Reconciliation can actually be a difficult thing because sometimes it’s a really important issue you’re working on, and there may be great ramifications because it can take some time. You could be losing money. Someone could be unhappy. You could have people that, you know, they have no solution to a really burning issue.
But the most important thing you can do to reconcile something is really figure out what in the end is it that you want to achieve. If you start with the end, I think sometimes you can back up then into a third way that solves the issues on both sides. And I had this happen many different times. It could have been as simple as, “Look, this is how I want to approach, and get a contract approval, but this is how I do it. And one would be, “Well, I do it this way because my company has less bureaucracy than yours.” The other one is, “No. I do it this way because we’ve got all these steps they have to follow because…” “Oh, but why?” But we have a lot more money to lose than you do. And so it’s just really understanding why people do what they do. And then, but what is actually the goal? Is it to follow our process or no. It’s to get a customer a contract in a quick way. And so, okay. Now we can’t, we don’t want to lose money at it. We also want to make it easy. Then is there a new and a third way to get that done?
But the problems get bigger over time. And part of how you find that third way, you have to allow people to argue, debate, with respect, but get lots of different opinions. And that is what sometimes is uncomfortable. The argument starts, and somebody wants to stop it. But with respect, those debates will finally, eventually emerge again. You’ll see these two things kind of come to a different point then over time.