Negotiating is often a white-knuckle affair, but the stakes are rarely higher than when the FBI is trying to come to terms with a kidnapper. Chris Voss, now CEO of […]
As the world seems to spin ever faster, “agility” has become more than something to which a business might aspire — it’s become an absolute necessity for any company looking […]
Disagreements are inevitable — we all have different experiences that lead us to be who we are and to what we believe. Almost as inevitable are distrust, suspicion, and even […]
The Taoist idea of wu wei is deeply rooted in Chinese culture. Often translated as “non-doing” or “non-action,” it’s an effortless state in which you’re not explicitly aware of yourself […]
Journalist Ronan Farrow says he’s not a great negotiator, but he’s certainly had a unique opportunity to see how one works. Just out of law school, he was recruited by […]
“History is always written by the winners,” goes the saying. It’s also true that history is continually being made, and the identity of the “winner” continually shifts. In his Big […]
Business, on every level, is becoming more multi-cultural. Whether it’s embracing diversity internally, expanding to multiple sites around the world, or entering distant markets such as China, never has it […]
It’s a strange situation. In many American workplaces, it’s the sexual predators we protect, not their victims, according to journalist and author Gretchen Carlson. Since her landmark 2016 lawsuit against Fox […]
Cultural psychologist Michele Gelfand says that our attitudes toward rules have a lot to do with who we are and with the type of environment we find most comfortable. She’s […]
An autistic woman, Judy Singer, coined the term ‘neurodiversity’ in her 1988 thesis as a label for the unique contribution made to the world by people whose brains are wired […]
Diversity without inclusion is largely pointless. Beyond superficially satisfying some hiring metric, bringing on an employee who has little chance of thriving deprives the company of diversity’s benefit and puts […]
Just because you have unconscious bias doesn’t mean you’re a bad person. It just makes you human. Amway’s Claire Groen cites the quote that made her feel better about her […]
The first response to big, bad news is likely to be widespread panic — it’s human nature. Yet, says risk communication expert David Ropeik, you can actually strengthen a team’s […]
Executive coach Alisa Cohn, in her Big Think+ video, “Understand Ownership and Accountability: What It Means to Be In Charge When Things Go Wrong,” uses her experience with a company […]
Failures are going to happen. That’s just the way things are. Beyond the thing that didn’t quite manage to work out, though, there’s more that can go off the rails, […]
It’s a startling thought, really: “The only person’s face I can’t see in a conversation or a meeting is my own.” That’s a little unnerving. Sheila Heen, founder of Triad […]
We don’t have to tell you that business is complicated. You know. Maintaining productive employee and client relationships, mastering challenges and opportunities, and navigating the future are things that don’t […]
Strong interpersonal skills are the “soft skills” that help us successfully live, work, collaborate, and exist with others. Professionals with strong interpersonal skills hone these capabilities through daily practice and […]
America includes people of all different races, genders, sexual orientations, ages, ethnicities, political affiliations, and faiths. As the melting pot, the United States provides the opportunity for “life, liberty, and […]
As humans, our minds constantly monitor the events that occur in our lives and interpret the meaning of the things that are happening. Our mindset is what dictates how we […]
There are certain skill sets that are crucial for professionals to be able to exercise in their work environment. Regardless of your industry, interpersonal skills (such as being able to […]
Every February, Americans across the country celebrate Black History Month. This annual celebration recognizes the achievements of members of the African-American community, both past and present, and the central role […]