Negotiating is often a white-knuckle affair, but the stakes are rarely higher than when the FBI is trying to come to terms with a kidnapper. Chris Voss, now CEO of […]
Disagreements are inevitable — we all have different experiences that lead us to be who we are and to what we believe. Almost as inevitable are distrust, suspicion, and even […]
The Taoist idea of wu wei is deeply rooted in Chinese culture. Often translated as “non-doing” or “non-action,” it’s an effortless state in which you’re not explicitly aware of yourself […]
Journalist Ronan Farrow says he’s not a great negotiator, but he’s certainly had a unique opportunity to see how one works. Just out of law school, he was recruited by […]
Business, on every level, is becoming more multi-cultural. Whether it’s embracing diversity internally, expanding to multiple sites around the world, or entering distant markets such as China, never has it […]
The confidence and respect that successful executives enjoy isn’t simply conferred upon them by their job title. It’s the knowledgeability they project, the manner in which they conduct themselves, and […]
It would be nice if we lived in a world where we could just do a good job and bosses would pay everyone what they’re really worth, and close the […]
Just because you have unconscious bias doesn’t mean you’re a bad person. It just makes you human. Amway’s Claire Groen cites the quote that made her feel better about her […]
The first response to big, bad news is likely to be widespread panic — it’s human nature. Yet, says risk communication expert David Ropeik, you can actually strengthen a team’s […]
Executive coach Alisa Cohn, in her Big Think+ video, “Understand Ownership and Accountability: What It Means to Be In Charge When Things Go Wrong,” uses her experience with a company […]
Failures are going to happen. That’s just the way things are. Beyond the thing that didn’t quite manage to work out, though, there’s more that can go off the rails, […]
Business experts recommend transparency as a way to strengthen engagement by keeping employees in touch with the meaning and value of their work, and to help hold decision-makers accountable for […]
It’s a startling thought, really: “The only person’s face I can’t see in a conversation or a meeting is my own.” That’s a little unnerving. Sheila Heen, founder of Triad […]
We don’t have to tell you that business is complicated. You know. Maintaining productive employee and client relationships, mastering challenges and opportunities, and navigating the future are things that don’t […]
Strong interpersonal skills are the “soft skills” that help us successfully live, work, collaborate, and exist with others. Professionals with strong interpersonal skills hone these capabilities through daily practice and […]
Purpose and meaning are now more important than ever in the workplace. This is particularly the case with the rise of the millennial generation in the workforce.In some ways, it […]
America includes people of all different races, genders, sexual orientations, ages, ethnicities, political affiliations, and faiths. As the melting pot, the United States provides the opportunity for “life, liberty, and […]
There are certain skill sets that are crucial for professionals to be able to exercise in their work environment. Regardless of your industry, interpersonal skills (such as being able to […]
Every February, Americans across the country celebrate Black History Month. This annual celebration recognizes the achievements of members of the African-American community, both past and present, and the central role […]