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Helping Employees Adapt with Technology
As AI integration in the workplace raises concerns about job displacement, Executive Advisor Tiffani Bova emphasizes the importance of embracing technology through reskilling, efficient processes, and employee involvement to enhance productivity and creativity.
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Designing Cross-Functional Metrics
When employers seek feedback on work satisfaction but fail to act on it, they risk damaging trust and worsening job satisfaction, highlighting the importance of integrating employee experience (EX) and customer experience (CX) metrics to address critical pain points effectively.
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Improve Employee Engagement, a Case Study of TELUS
In response to low employee engagement, TELUS, led by Chief Envisioner Dan Pontefract, transformed its culture to prioritize transparency and collaboration, resulting in a remarkable increase in engagement scores from 53% to 87%, over 300% shareholder return, and a significant rise in job applications.