In a workplace where physical contact is increasingly sensitive, executive coach Kim Scott emphasizes fostering a culture of consent that respects personal boundaries while allowing for connection, suggesting that individuals should be mindful of social cues and mutual comfort in interactions.

Economist Sylvia Ann Hewlett emphasizes that effective communication skills, including body language and attentiveness, are crucial for developing Executive Presence, and offers questions to enhance these learnable skills in her video lesson.

Effective communication often falters not due to clarity or attention but because of inherent differences in how individuals process information, termed “mind patterns,” which are crucial for enhancing connectional intelligence (CQ).

Salespeople often face negative stereotypes, but Bill McDermott, CEO of ServiceNow, emphasizes that selling with passion and empathy, learned from his Xerox days, is far more effective than hard selling, advocating for a personalized approach in sales.

In this video lesson, former CIA operative Andrew Bustamante reveals how to move beyond small talk to uncover deeper insights through “elicitation,” a technique that uses open-ended questions to encourage others to share their thoughts and motivations naturally.

Gustave Flaubert’s quest for the “mot juste” highlights the importance of word choice, but Alan Alda emphasizes that effective communication relies on empathy and connection, achieved through understanding, eye contact, and mirroring the listener’s emotions.

Improvisational comedy teaches that effective workplace collaboration hinges on active listening and engagement, encouraging a “yes, and” mindset that fosters open-mindedness and connection, ultimately enhancing communication and career success.

This lesson emphasizes that instead of coercing others, understanding their true interests through perspective-taking and mirroring behaviors can foster better communication and connection.

Sheila Heen’s video lesson emphasizes the importance of recognizing our own blind spots in communication, particularly how our facial expressions, body language, and tone may be misinterpreted by others, which can significantly impact workplace relationships.

Amy Cuddy explains that true presence, characterized by belief in one’s story, confidence, and synchrony between verbal and non-verbal cues, contrasts with inauthenticity, which can be detected through conflicting emotions and behavioral leaks.

To enhance professionalism in virtual meetings, executive coach Alisa Cohn emphasizes the importance of effective body language, including maintaining eye-level camera positioning, a pleasant expression, and addressing team members’ presentation issues constructively.

Psychologists refer to “mirroring,” the subconscious imitation of gestures and speech, as a way to foster connections and collaboration, and entrepreneur Nathalie Molina Niño emphasizes its importance in adapting communication styles to enhance relationships and ensure mutual understanding.

In her video, workplace expert Amy Gallo emphasizes the importance of providing verbal cues and addressing misunderstandings promptly in remote settings to enhance communication, reduce tension, and preserve relationships.

In this video lesson, workplace expert Amy Gallo discusses common challenges with difficult colleagues and provides strategies for improving interactions with them, highlighting that while we can choose many aspects of our lives, coworkers are often beyond our control.

Stephen Miles, CEO of The Miles Group, emphasizes that even top CEOs can enhance their leadership by recognizing blind spots, and offers four tools for self-coaching: identifying your leadership style, modifying it for your audience, fostering dialogue, and affirming opposing viewpoints.