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Follow Rapoport’s Rules
Constructive criticism often falls short in practice, but Daniel C. Dennett offers rules for intelligent dissent that emphasize clarity, acknowledgment of the target’s ideas, and agreement on shared points before presenting any criticism to foster a more respectful dialogue.
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Apologize Genuinely in 6 Steps
In a video lesson, negotiation expert Dan Shapiro emphasizes that genuine apologies require sacrificing pride, expressing honest remorse, acknowledging impact, accepting responsibility, committing to change, and offering reparation, as insincere apologies often fail to mend relationships.
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Manage Conflict
Avoiding conflict can lead to greater issues later, so leaders should address disputes promptly, ensuring all parties feel heard, while also sharing the emotional labor of conflict management to foster a smoother organizational environment.
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Class
Navigate Difficult Conversations with Confidence
Led by experts like Angie McArthur and Ginni Rometty, this class teaches relational intelligence through lessons on empathy, conflict resolution, and self-awareness, emphasizing the importance of respectful communication and vulnerability in transforming challenging interactions into collaborative opportunities.
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Use the Socratic Method
In debates, the Socratic Method effectively guides opponents to self-realization of their errors by encouraging them to reason through counterarguments, rather than directly confronting them.